= アイラブ可児 =
■2009/12/10 - 名城大学公開講座
   「医療におけるサービスサイエンス」
 見出しのテーマで名城大学都市情報学部で公開講座が開催され
ました。
 以前から興味を持っていた分野でしたが、なかなかこのような機会
恵まれず、待ちに待った講座でした。
 内容は医療分野における顧客満足達成の要素分析と、私は理
しました。
 講演を聴きながら埼玉県川越市にある川越胃腸病院の「医療は
究極のサービス業」の理念を実践している記事(Assessors
Journal 第15号)を思い出しました。
 この講座は7回を数え、毎回地域に関係の深いテーマが選ばれる
ため行政の方も多く受講されます。
 是非多くの方に来て欲しいものです。何よりも大学のご好意で無料
なのが我が身には有り難い!
 
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